Privacy policy

This policy explains which personal data we process when you use cryptxaudio.com, contact us, buy or try our software, and use CX TUNE. It follows the Swiss Federal Act on Data Protection (FADP) and, where it applies to you, the EU General Data Protection Regulation (GDPR).

1. Who is responsible

CX AUDIO, Niklas Hoefelein, Groffeldstrasse 22, 9470 Buchs, Switzerland
E-Mail: support@cryptxaudio.com, Telephone: +41782281607

For purchases, customer accounts, licences and downloads, Moonbase is responsible for its own processing; see section 5.

2. Visiting this website

Hosting. This website is hosted by Cloudflare, Inc. (USA). When you open a page, your browser sends technical data such as your IP address, the page requested, date and time, browser and operating system. Cloudflare uses it to deliver the website, protect it against attacks and keep short-lived technical logs. Legal basis: our legitimate interest in a secure, working website (GDPR Art. 6(1)(f)).

Visitor statistics. We count visits with Cloudflare Web Analytics. It runs without cookies and, according to Cloudflare, without fingerprinting and without storing your IP address. It records which pages are viewed, the referring website, browser, operating system, device type, country and page loading times, and shows us only totals. Legal basis: our legitimate interest in understanding and improving our website (GDPR Art. 6(1)(f)).

No advertising or tracking cookies. We use no advertising or tracking cookies. Fonts are served from this website, not from third parties. Before launch, your browser’s local storage keeps two small flags on your device, whether the sign-up pop-up was already shown and whether you signed up, so we do not show it again. They are not sent to us and you can clear them in your browser at any time.

Store script. To show prices and open the checkout, every page loads Moonbase’s storefront script from Moonbase’s servers. Moonbase therefore receives your IP address and technical browser data when you visit; see section 5.

3. Contact form

When you use the contact form, we process your name, e-mail address, topic, message and any technical details you add (Windows version, DAW, plugin version) to answer you. The message is sent to our support inbox by e-mail through Resend (Plus Five Five, Inc., USA). Legal basis: answering your request and, where it concerns a purchase, the contract (GDPR Art. 6(1)(b) and (f)). We delete messages when they are no longer needed, unless we must keep them by law.

Spam protection. The form uses Cloudflare Turnstile to check that it is sent by a person. Turnstile processes technical data about your browser and device for this check. Legal basis: our legitimate interest in preventing abuse (GDPR Art. 6(1)(f)).

Launch notification. Before CX TUNE is on sale, you can leave your e-mail address to be told when it launches. We store the address, the time of sign-up, the page you signed up on and your country (derived from your IP address by Cloudflare) in our Cloudflare account. We use it only to send you the launch announcement, and we delete the list after that, unless you also subscribe to the newsletter. To be removed earlier, write to support@cryptxaudio.com. Legal basis: your consent (GDPR Art. 6(1)(a)), which you can withdraw at any time.

Newsletter. If you subscribe, we process your e-mail address (and your name, if you give it) to send you news about updates and new releases. The subscription is managed in our Moonbase account. You can unsubscribe at any time with the link in every e-mail. Legal basis: your consent (GDPR Art. 6(1)(a)), which you can withdraw at any time.

5. Purchases, accounts, trial and downloads (Moonbase)

Our software is sold by our reseller and merchant of record, Moonbase AS (Norway), or for some United States orders Moonbase LLC. When you buy, create an account, download the software or start the trial, Moonbase processes the data needed for this, such as your name, e-mail address, billing address, order details and payment information. Payments are processed by Moonbase’s payment providers (Stripe, PayPal and, for some payments, Adyen). We never see your full card details.

Moonbase shares with us the data we need to provide the software and support: your name, e-mail address, order and licence details.

Moonbase is responsible for its own processing as seller; details are in Moonbase’s privacy policy for buyers.

6. Licence activation and checks in CX TUNE

To activate a licence or trial and to check it, CX TUNE connects to Moonbase. For this, Moonbase processes on our behalf: the device’s name (often the computer name), an identifier derived from the device, the operating system, the CX TUNE version, the IP address and the approximate location of each licence check, and the licence or trial it belongs to. This lets us enforce the trial (once per computer) and the limit of three computers per licence, and lets you see and free your activations. Legal basis: the licence contract (GDPR Art. 6(1)(b)) and our legitimate interest in protecting our software (GDPR Art. 6(1)(f)).

Offline activation works without a connection: you transfer a device file and a licence file yourself.

CX TUNE does not send your audio anywhere. All audio processing happens on your computer.

7. Recipients and transfers abroad

We use the service providers named above: Cloudflare (website hosting, visitor statistics, spam protection and storage of launch-notification sign-ups), Resend (sending contact form e-mails) and Moonbase with its payment providers (sales, accounts, licences, downloads, newsletter). Some of them are located in the USA or process data there. Transfers take place on the basis of the Swiss-U.S. and EU-U.S. Data Privacy Framework where the provider is certified, or of standard contractual clauses.

We do not sell your data.

8. How long we keep data

We keep personal data only as long as needed for the purposes above, then delete it, unless the law requires us to keep it longer (for example business records for up to 10 years under Swiss law).

9. Your rights

You can ask for access to your data, correction, deletion, restriction of processing and a copy of your data (data portability), and you can object to processing based on our legitimate interests. Where processing is based on your consent, you can withdraw it at any time with effect for the future. Write to us at the address in section 1.

You can complain to a data protection supervisory authority: in Switzerland the Federal Data Protection and Information Commissioner (FDPIC); in the EU the authority in your country of residence.

10. Changes

We update this policy when our services change. The current version is always on this page.