Right of withdrawal and refunds

Try before you buy

CX TUNE has a free 14-day trial with every feature. You can test it on your own vocals and in your own DAW before you pay anything.

Who you bought from

Your purchase contract is with our reseller and merchant of record, Moonbase AS, Utsikten 6, 3718 Skien, Norway (or Moonbase LLC for some orders with a billing address in the United States). Withdrawals and refunds are handled under Moonbase’s terms for buyers. The information below summarises them for CX AUDIO products.

Right of withdrawal for consumers

If you are a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform the seller of your decision to withdraw by a clear statement (for example an e-mail). Send it to Moonbase at support@moonbase.sh, or to us at support@cryptxaudio.com and we forward it. You can use the model withdrawal form below, but you do not have to.

To meet the withdrawal deadline, it is enough to send your notice before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, all payments received from you are refunded without undue delay and at the latest within fourteen days from the day the notice of withdrawal is received. The refund uses the same means of payment you used for the original transaction, unless expressly agreed otherwise, and you are not charged any fees for the refund.

When the right of withdrawal ends early

CX TUNE is digital content that is not supplied on a physical medium. Your right of withdrawal ends once the download or access has started, if, before paying, you:

expressly agreed that delivery may begin during the withdrawal period, and
confirmed that you know you lose your right of withdrawal once delivery begins.

The checkout asks for this consent and confirmation before payment and confirms them on your receipt.

Refunds

Refunds are paid by Moonbase to the payment method you used. If CX TUNE does not work as described, please contact us with your order number first. We help you, and your statutory rights remain unaffected.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Moonbase AS, Utsikten 6, 3718 Skien, Norway, e-mail: support@moonbase.sh
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following digital content (*):
Ordered on (*) / received on (*)
Order number
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.