Terms and conditions

1. Who we are and what these terms cover

(1) This website, cryptxaudio.com, is operated by CX AUDIO, the trading name of Niklas Hoefelein, Groffeldstrasse 22, 9470 Buchs, Switzerland (“CX AUDIO”, “we”, “us”). Contact details are in the imprint.

(2) These terms apply to your use of this website and to the CX AUDIO software you obtain through it, such as CX TUNE (the “Software”). Your own terms and conditions do not apply.

(3) A “consumer” is any natural person who concludes a contract for purposes that are predominantly outside their commercial or independent professional activity.

2. Who sells the Software

(1) The Software is sold by our reseller and merchant of record, Moonbase AS, Utsikten 6, 3718 Skien, Norway (company registration number 931 730 258), or, for some orders with a billing address in the United States, Moonbase LLC (“Moonbase”). Moonbase concludes the sales contract with you in its own name, takes your payment, charges any VAT or sales tax, delivers the Software and handles refunds and chargebacks.

(2) Moonbase’s terms for buyers apply to the purchase itself, in addition to these terms. If they conflict on a matter of the purchase (order, payment, taxes, delivery, withdrawal, refund), Moonbase’s terms prevail.

(3) The use of the Software is licensed to you by us under the licence agreement (EULA). We are responsible for the Software itself: its features, support, updates and bug fixes.

3. How a purchase works

(1) The descriptions of the Software on this website are an invitation to buy, not a binding offer.

(2) When you click a buy button, Moonbase’s checkout opens. There you enter your e-mail address and billing details, choose a payment method and see an order overview with the total price including taxes. Until you submit the order you can correct your entries or cancel by closing the checkout.

(3) By clicking the payment button (“Pay”, “Buy now” or similar) you submit a binding order to Moonbase. The contract is concluded when Moonbase accepts it, at the latest when it confirms the order or makes the download available.

(4) Moonbase sends you the order confirmation, receipt and invoice by e-mail. Make sure your e-mail address is correct and that you can receive e-mails.

(5) The contract language is English. We do not store the contract text for you; your receipt from Moonbase and these terms (which you can save or print from this page) document it.

4. Prices, payment and delivery

Prices, payment methods and delivery are described on Payment and delivery. In short: the price is shown on this website, taxes for your country are added in the checkout before you pay, payment is due immediately, and the Software is delivered as a download right after payment, with no shipping costs.

5. Free trial

(1) You can download the Software free of charge and use it with every feature for 14 days. A trial can be started once per computer. No payment and no account are needed for the trial.

(2) When the trial ends, the Software stops processing audio (your audio passes through unchanged) until you activate a licence. Your projects and settings are kept.

6. Right of withdrawal

Consumers have a statutory right of withdrawal. It ends early for digital content once delivery has started with your consent. Details and the model withdrawal form are on Right of withdrawal and refunds.

7. Licence

The Software is protected by copyright. You do not buy the Software itself but a licence to use it, under the licence agreement (EULA): a perpetual licence for use on up to three of your own computers at the same time, with free updates.

8. Warranty

(1) Your statutory warranty rights apply. For purchases they exist against Moonbase as the seller; for any problem with the Software, please contact us first, so we can help you directly.

(2) The Software’s features and system requirements are described on the CX TUNE page and in Compatibility. Please use the free trial to check that the Software works with your computer and DAW before you buy.

9. Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, and where the law does not allow liability to be limited.

(2) In all other cases our liability is limited to foreseeable, typical damage, and liability for slight negligence is excluded to the extent permitted by law. In particular, keep backups of your projects and recordings.

(3) Mandatory consumer protection law of the country where you live remains unaffected.

10. Use of this website

You may use this website for your own information and to obtain our products. Do not interfere with its operation, for example with automated mass requests, or misuse its forms. The contents of this website (texts, images, the CX AUDIO and CX TUNE names and logos) are protected; do not copy them without our permission.

11. Governing law and jurisdiction

(1) These terms and the licence agreement are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory law of the country where you habitually reside.

(2) The purchase contract with Moonbase is governed by the law stated in Moonbase’s terms for buyers.

(3) For businesses, the place of jurisdiction is Buchs SG, Switzerland. Consumers may also sue and be sued at the courts of their place of residence where the law provides for this.

(4) We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

12. Golden Founder cards

(1) CX AUDIO gives five Golden Founder cards to the buyers of the 1st, 25th, 50th, 75th and 100th paid order of CX TUNE (cards № 1 to № 5). A paid order is an order in which CX TUNE was bought and paid for; free trials, free licences, vouchers and orders without CX TUNE do not count. Orders are counted in the order in which Moonbase confirms the payment. The order number alone decides; there is no draw and no extra charge.

(2) A card entitles its holder to a free licence for every new CX AUDIO plugin that we release within 12 months of the card’s issue date. Bundles and paid upgrades are excluded. On each release day we send the holder a voucher code by e-mail, which adds the plugin to their Moonbase account. The licence for a plugin obtained this way follows the licence agreement for that plugin.

(3) We send the digital card by e-mail within 24 hours of the qualifying order. The issue date is the day we send it.

(4) If a qualifying order is fully refunded within the 14-day refund window, the card ends and passes to the next paid order.

(5) The card is personal, belongs to the CX AUDIO account of the buyer, and cannot be sold, transferred or exchanged for money. It is not a payment card. This promotion is given by CX AUDIO, not by Moonbase. The full rules are also shown on Golden Founder cards.

13. Changes

We may update these terms for future purchases and use. The version shown here when you buy applies to that purchase.